| Refund Policy |
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Since EMPRESAVIVA.COM is offering non-tangible irrevocable goods we do not issue refunds once the order is completed and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. 1. Therefore, we DO honor requests for the refund in full, without the application of shipping or restocking fees, on the following reasons: i) Non-delivery of the product: due unforeseen circumstances you do not receive a delivery from us; ii) Download technical issues: it may happen so that you are having trouble with downloading one of our products; iii) Irreplaceable defects or difficulties with the product: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for verification of an issue; 2. Contact us Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Rest assure that we will find the best convenient solution for your query. Please feel free to contact us through one of the following means: i) E-mail: \n This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Please allow 12-24 hours for our Support Team to get back to you on a problem. Requests for a refund are accepted at \n This e-mail address is being protected from spam bots, you need JavaScript enabled to view it within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. The refund is issued to you after we receive a Waiver of Copyright signed by you. A copy of the document is sent to you at once after review of your refund request. Please, acknowledge that by mutual consent Exchange can be done to avoid a Refund. |